Resident falls at assisted living in Penfield Heard on: Monroe County NY MC EMS Dispatch 00:19 00:00 EMS dispatcher to Penfield Station One for a witnessed resident fall at 100 Underwood Court, Transcript This transcript is auto-generated from live dispatch audio and may be incomplete or inaccurate. It is not an official report and may change. 00:00 EMS dispatcher to Penfield Station One for a witnessed resident fall at 100 Underwood Court, 00:10 apartment (number withheld) at the Heathwood Assisted Living between Pembroke Drive. 00:18 BLS response. 2026-10-23 02:47 UTC Medical Emergency Elderwood Ct, Penfield, NY 14526 View on map