Fire alarms repeatedly activate at senior residence during outage, Norfolk VA


Fire alarms repeatedly triggered at senior residence near W 39th St due to power outage draining backup batteries. No fire found. Alarms reset and hallway ventilated.
Audio|Source: Norfolk City Fire and EMS Dispatch
02:39
Transcript:
00:00
Norfolk to Engine 7.
00:03
This is the fourth time that the alarm is coming in.
00:12
Yes, ma'am.
00:13
We're still working with the alarm company trying to get us sorted out.
00:17
Signal 4[1].
00:18
I just too often, you too Bravo.
00:19
Just try for a reset and see what happens.
00:24
Repeat your last...
00:27
Try for a reset and we'll see if it holds.
00:29
Received, try and for reset.
00:30
Reset complete, no alarm is present.
00:33
Alright, we're going to ventilate this hallway for a couple minutes and we'll be good to go.
00:37
Copy. Engine 7 Norfolk factory.
00:39
Engine 7.
00:41
Yes, ma'am. Can you have an on-duty fire marshal contact me, please?
00:45
Signal Force.
00:46
Watch with three inches, seven, tag three.
00:48
Hey, we're over 39th Street, near W 39th St at the old folks' residence.
00:56
Due to the power outage for several hours, it's drained the backup batteries in their system.
01:01
It won't set and it constantly keeps tripping.
01:04
The arm company said they could be in test mode,
01:06
but we've got nobody to put on firewatch over here.
01:09
The manager is not on site.
01:11
(name withheld) is not home today.
01:14
What do you advise?
01:16
Another point of contact? That's correct.
01:19
Yeah, we've tried the emergency, on-call numbers, the answering service.
01:25
We've tried her direct line.
01:26
We've even walked down to our apartment.
01:28
The resident here said that she's taking her dogs and left.
Police codes explained
The following codes appeared in the transcript and are explained below:
[1]
Signal 4: Acknowledgement/OK
Disclaimer:
This was transcribed by AI and may contain errors. Please verify the information independently.
Location mentioned:
Near W 39th St, Norfolk, VA 23508
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