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Customer refuses to leave motel over pet room refund, Maple Heights OH

audio iconDisorderly Conduct
Maple Heights, OH 44137

A female customer at Elder Otto Motel is refusing to leave after being told no pet rooms are available and directed to request a refund online, which she refuses to do.

Audio|Source: Garfield and Maple Heights Police - Digital
00:17
Transcript:
00:00
Caller was an employee there.
00:01
He says he's a female customer who booked online requesting a pet room.
00:07
He does not have a pet room available.
00:09
She wants her money back.
00:10
He told her she needs to do that online because of how she paid originally.
00:14
She refuses to leave.
00:15
Elder Otto Motel.

Disclaimer:
This was transcribed by AI and may contain errors. Please verify the information independently.

Location mentioned:
Maple Heights, OH 44137

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