Customer reports zero balance on purchased gift card


A customer at Best Buy bought a $60 Apple gift card but found it has no money on it. They believe it may be a case of fraud or theft.
Audio|Source: Fairfield, Vacaville, and Suisun Police, Fire and EMS
00:19
Transcript:
1012, 10602B. 1060 B. Wonderful. Best Buy, 15, 47, Gateway Boulevard. We just bought an Apple card for $60 in their zero balance. Balance, of course they get 1062D[1] while he speaks an employee.
Police codes explained
The following codes appeared in the transcript and are explained below:
[1]
1062D: Fraud (while speaking with employee)
Disclaimer:
This was transcribed by AI and may contain errors. Please verify the information independently.
Location mentioned:
Near Gateway Blvd, Fairfield, CA 94533
Correct
Incorrect