Hotel refuses check-in after guest smoked in room, Cheektowaga NY


A male guest at a hotel near Buffalo Airport was denied check-in after smoking in a non-smoking room. The guest became upset, and hotel staff called the police to address the situation.
Audio|Source: Cheektowaga Police Ch 1
01:10
Transcript:
00:00
1047, can you head over to the customer trouble? It's going to be the end at the Buffalo Airport, near Genesee Street.
00:07
This is... It's going to be in the lobby.
00:12
It's the hotel.
00:13
There's a male there that the plane isn't standing where he goes to Erie County every two weeks to get his pay renewed, but the front desk is refusing to let him check back in because he smoked in a room that's listed on top.
00:27
Two on four.
00:28
3043 line heading up to Genesee Street to cover seven.
00:33
Sounds like.
00:34
In the Buffalo Airport, apologies,
00:38
the male who's supposed to be checking in, he is upset, and then the hotel is supposed to be non-smoking and other people are supposed to be non-smoking and other people are supposed to be.
Disclaimer:
This was transcribed by AI and may contain errors. Please verify the information independently.
Location mentioned:
Buffalo Niagara International Airport (BUF), 4200 Genesee St, Cheektowaga, NY 14225
This shows a Google Street View of the area near the location, which might not be the exact address.
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