Medical emergency at memory care facility with access issues, Albuquerque NM
Medical EmergencyEmergency responders were dispatched to a memory care facility near San Vicente Avenue for a medical emergency. Staff did not answer calls or door, causing difficulty in accessing the patient. Efforts were made to have the patient meet responders outside or in the lobby. A Knox box was noted for entry access. Additional units were requested to assist with access and patient transport.
Audio|Source: Albuquerque-Bernalillo County-Rio Rancho Fire/Rescue
05:8
Transcript:
00:00
Yes, sir, we are the 55 responding to this 26 Alpha near San Vicente Avenue.
00:07
Are we able to do a callback or have one of the staff at this facility meet us out front? We tried the after-hours number and nobody is picking up or letting us in.
00:16
How do you ask that much?
00:19
555, we got that call from an actual person there, not from the staff.
00:25
We don't have the number to the actual staff.
00:29
Copy that. Are we able to do a callback for the patient to have him meet us out front or in the lobby area? We have no other way to get him.
00:46
FA1. Respond to a 67 Bravo 1, Small Outside Fire, at near Marquette Avenue, North East.
00:57
FA1.
00:59
Respond to a 67 Bravo 1, Small Outside Fire, at near Marquette Avenue, northeast.
01:12
We will ask this individual to go meet you.
01:21
Rescue 15.
01:22
Rescue 15. Rescue 15.
01:27
Do we have an apartment member or is going to be in a vehicle where APs are?
01:42
We're going to be back by building seven by the trapcans outside by building seven.
01:52
You're welcome, nice.
01:58
From Q55 at Sen,
02:02
Sente, callers unable to meet you in the lobby city has a hard time walking.
02:11
Five Copies, we have no way to get into this facility.
02:14
It's a memory care facility and no staff is answering the door or the after-hours line.
02:19
Copy that. He said there should be staff there 24-7, so I guess keep trying to make contact with him, but he's unable to leave his apartment.
02:35
Copy that, thank you.
02:37
We will attempt to gain access and try this Nasseline again.
02:42
Alarm to Rescue 15.
02:45
Rescue 15. Rescue 15 go.
02:51
Ski-15P just called back.
02:53
They said if you guys get circled back around, they're going to bring this person out to Prairie Road in front of the actual.
03:02
main entrance against.
03:06
Risk if you think of what we're not seeing.
03:08
No problem could be
03:15
Can we get a year for transport? Montgomery and Louisiana for his 29 rubble?
03:20
Central Base, Mr.
03:21
Sir.
03:26
Injcine now, could you be based. Engine 19 now, how could you be?
03:32
Injord 19, where are you responding? Five back?
03:41
192L for Key Base.
03:42
We're actually going to need a second unit code 1 for this, 29 Bravo.
03:48
Ply-Fi Base is direct.
03:52
2521.
03:56
Go ahead.
04:08
Sir, this is going to be that unit on San Vicente Avenue.
04:11
We have tried to make contact multiple times with the staff still unable to do it.
04:16
We do see a Knox box.
04:18
Are we able to request a unit to be able to gain access?
04:23
Okay.
04:32
Engine 20. Respond to a 26 alpha-1, sick with no priority symptoms,
04:39
at near San Vicente Avenue NE.
04:44
Engine 20,
04:46
respond to a 26 alpha-1, sick with no priority symptoms, at near San Vicente Avenue NE.
05:01
Alarm 2.55 on Sandy said they were sending you Engine 20.
05:06
I've had copies.
05:07
Thank you so much.
Disclaimer:
This transcript was automatically generated and may contain inaccuracies. Please verify the information independently.
Location mentioned:
San Vicente Ave NE, Albuquerque, NM 87109
This shows a Google Street View of the area near the location, which might not be the exact address.
Correct
Incorrect