Fire/EMS Respond to Alarm with Access Issues in Winter Garden

Summary: Emergency responders were dispatched to a residence in Winter Garden, Orange County, Florida, following an alarm activation. Upon arrival, crews were unable to access the home as the homeowner resides in California and the lockbox code was not working. The alarm continued to sound, and on-site security was left to manage the situation. Communication with the patient continued via the call taker, and there was discussion about transporting the patient to the hospital. Rescue Route 24 was requested to respond.